Política de envío

We aim to ship all orders within 2–3 business days. Once your order ships, you’ll receive a confirmation email with tracking details.

Delivery timelines vary by destination, typically 8–13 business days. Please note: customs processing may extend delivery times. Any applicable duties or taxes are the responsibility of Xisvel.

You can monitor your shipment status through the 17tracking, which offers real-time updates.

If a delivery is refused, missed, or returned to sender without prior communication with our Customer Service team, the original shipping fee will be treated as a return shipping cost and will not be refunded. If a refund is later approved, it will apply to the product price only—shipping fees are non-refundable.