Shipping policy

We aim to ship all orders within 2–3 business days. Once your order ships, you’ll receive a confirmation email with tracking details.

Delivery timelines vary by destination, typically 8–13 business days. Please note: customs processing may extend delivery times. Any applicable duties or taxes are the responsibility of Xisvel.

You can monitor your shipment status through the 17tracking, which offers real-time updates.

XISVEL offers free standard shipping on all orders. However, shipping and return shipping may involve costs incurred by XISVEL.

If a package is refused, left unclaimed, or returned to sender due to circumstances reasonably attributable to the customer, such as an incorrect or incomplete shipping address provided by the customer, we may seek to recover reasonable, documented shipping-related costs actually incurred by XISVEL, to the extent permitted by applicable law.

Any deduction from a refund will be limited to costs that we are legally entitled to recover and will not include charges that were not actually incurred by us. Where appropriate, we will provide an explanation of the applicable deduction.

This policy does not limit any mandatory consumer rights, including applicable cancellation, withdrawal, refund, or consumer guarantee rights. No shipping-related deduction will be applied where prohibited by applicable law, including where the delivery failure or return is attributable to XISVEL or the carrier.

If you anticipate a delivery issue or need to update your shipping information, please contact our Customer Service team as soon as possible.