GOT QUESTIONS? WE GOT ANSWERS.
Everything you need to know before and after your order.
ORDERS & PAYMENT
How do I place an order?
Simply browse our collections, choose your favorite item and select your preferred size. Add it to your cart and follow the checkout steps to complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, Amex, JCB, Discover, Diners Club), PayPal, Apple Pay, Google Pay, and regional options like Shop Pay.
Click here to see more details
Are duties and taxes included on my order?
We cover all duties & taxes. Please note that some countries may require you to provide additional customs information to our carriers in order to receive your order.
Can I change or cancel my order?
There is a very narrow window - typically within 1 hour of placing the order. After that, the order enters the fulfillment process and cannot be modified. Once shipped, modifications or cancellations are not possible; please use the return/exchange policy instead.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation email. Please check your spam or promotions folder if you cannot find it.
SHIPPING & DELIVERY
Do you offer free shipping?
Yes! We offer free shipping on all orders. No minimum purchase required.
How long does shipping take?
All orders are processed and shipped within 1-2 business days. A shipping confirmation email with tracking link will be sent once dispatched.
Click Delivery & Shipping to check the latest delivery estimate based on current order volume.
You can also track your order anytime by clicking here.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking link to follow your package.
Or you can also track your order anytime by clicking here.
My tracking information hasn't updated. What should I do?
Tracking updates may take some time to appear after your package is shipped. If your tracking information has not changed for an extended period, please contact our support team.
Email us:cs@xisvel.com
Tracking Shows Delivered but I Have Not Received It?
The courier may mark the package as delivered before it actually arrives. If it has not arrived within 1–2 days, please contact our customer service.
RETURNS & REFUNDS
Can I return an item?
We want you to be happy with your purchase. If something isn't right, please review our Return & Refund Policy to check whether your order qualifies for a return.
How do I request a return?
Please contact our support team with your order number and the reason for your return. Our team will guide you through the next steps.
When will I receive my refund?
Once your return has been received and approved, your refund will be processed to the original payment method. The time it takes for the funds to appear depends on your payment provider.
My item have damaged / has a defect.
If you find the item damaged or defective upon receipt, we sincerely apologize. Please contact our customer service immediately with photos of the item. We will promptly arrange a free replacement or refund.
Do I need to cover the return shipping?
Yep — unless the item arrived messed up, damaged, or we somehow sent you a tank top instead of a hoodie. In that case, it’s on us.
Otherwise, you cover return shipping.
PRODUCT & SIZING
How do I choose the right size?
Each product may have its own sizing details. Please check the size guide on the product page before placing your order.
Measurements can wiggle 1–3cm, and sizing isn’t universal — your usual L might not fit the same here. Even similar styles like regular and oversize tees can size differently.
So, check the numbers before you buy.
Still unsure? Hit us up before you order, we got you
Are your products true to size?
Use this space to provide detailed answers to common customer questions about products, shipping, returns, payments, or store policies.
How should I wash my tee?
Some of our gear uses special print techniques — so don’t scrub like you’re washing a race car. We generally recommend washing inside out with similar colors and avoiding high-temperature drying.
A slight shrinkage after washing is normal — just like waiting for a drop to drop.
Got denim? It might smell a bit fierce at first — just let it breathe.
Treat your threads right, and they’ll stick with you longer.
Will the actual product look exactly like the photos?
We do our best to represent every product accurately. However, slight color variations may occur due to different screen settings and lighting conditions.
ABOUT XISVEL
Who is XISVEL?
XISVEL is built around street culture, self-expression and individuality. We create graphic-driven apparel for people who don't feel the need to follow the rules.
Our inspiration comes from street sports, music, underground culture, art and the people who make these scenes their own.
CONTACT & SUPPORT
How can I contact XISVEL?
For order-related questions, product inquiries or other support, please reach out through our Contact page or email us at cs@xisvel.com.
What information should I include when contacting support?
Please include your order number, the email address used at checkout and a brief description of your question. This helps us assist you more efficiently.